'''Troubleshooting tip:''' If the video test fails with the error message “''Fail to connect to camera. Check network and firewall settings”'', check your Antivirus software settings and add the camera IP address to a list of exceptions where the antivirus software overlooks the IP camera(s) during virus scanning and protection operations. | '''Troubleshooting tip:''' If the video test fails with the error message “''Fail to connect to camera. Check network and firewall settings”'', check your Antivirus software settings and add the camera IP address to a list of exceptions where the antivirus software overlooks the IP camera(s) during virus scanning and protection operations. |